Cancellation and Refund Policy

At Oddrivaz.com, we strive to provide our customers with high-quality products and a smooth shopping experience. Our cancellation and refund policies are designed to ensure fairness and efficiency.

Cancellation Policy

• Orders can be cancelled within 30 minutes of placing the order or before dispatch, whichever occurs earlier.
• Once an order has been dispatched, it cannot be cancelled.
• Cancellation requests must be made through our customer support team using the contact details provided below.

Refund Policy

Refunds may be provided in the following cases:

• Damaged or defective products delivered
• Incorrect products delivered
• Missing products from the order

To be eligible for a refund, customers must report the issue within 24 hours of delivery and provide appropriate proof, such as photographs or videos of the product and packaging.

Once a refund is approved, it will be processed to the original payment method within 5–7 business days. The actual time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Non-Refundable Cases

Refunds will generally not be provided in the following circumstances:

• Change of mind after delivery
• Perishable products after they have been accepted by the customer, unless the product was damaged or spoiled at the time of delivery
• Failed delivery caused by an incorrect or incomplete delivery address
• Failed delivery caused by the customer’s unavailability to receive the order
• Products damaged after successful delivery due to improper handling or storage by the customer

How to Request a Cancellation or Refund

To request an order cancellation or refund, please contact our customer support team with your order details and a description of the issue.

Email: support@oddrivaz.com

For damaged, defective, incorrect, or missing items, please include clear photographs or videos as supporting evidence.

Refund Approval

All refund requests will be reviewed by our team. Approval of a refund will be subject to verification of the reported issue and compliance with the terms of this policy.

Oddrivaz.com reserves the right to reject refund requests that do not meet the conditions outlined above.

Changes to This Policy

Oddrivaz.com reserves the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be published on this page and will become effective upon publication.